Royal Lotus in Stoke-on-Trent

Great food, reliably good, sometimes they'll throw in some free spring rolls if you do a big order. Always a good time.

Absolutely abysmal order came to 28 pounds starter was a share box complete shoe leather, main had so much salt it was inedible we rang to resolve the issue but the lady was extremely rude and would not listen to our complaint and put the phone down on us so rude please avoid this place at all costs 28 pound in the bin disgusting

Absolute worse take away ever! Lots of brown sauce or soya sauce , some noodles and mixed veggies they mean onion and cabbage,that’s it. Not worthy for money!

Food is cooked to perfection, delivery times are a different story. After over half hour late, had to collect as done but no driver.

Incredible take away. The offer some alternatives that you don't usually get on a Chinese menu like gyoza. Singapore vermicelli is very good from here also.

Won’t be ordering from here again. Food is brilliant but the customer service and deliver times is shocking. Waited 1h 50 mins. Had to chase order and was lied to

Ordered drunken noodle meal. Awful. It was a mess. Basically a very sweet, brown gravy with some meat in it. Couldn't eat it.

Amazing food every time I’ve ordered. Possibly the best Chinese take away restaurant I’ve ordered from in Stoke-on-Trent. Tried many different Chinese take aways and haven’t been as great as this one. Foods always hot. Cooked as it should be. Will be a regular customer if take away comes to mind.

£47 for a family meal. Appetisers soo disappointing.. And tiny for cost.. Salt and pepper chips .. No different than normal ones except really cold and soggy and over 3 pounds per portion!! Chicken balls were huge with way too much batter.. Sauces were congealed glup. Beef Nd green pepper in black bean sauce had No green pepper.. Chicken Pad Thai was unusually tasteless ... Absolutely disappointing... Waste of money ...

Food was very nice but the management is appalling. They didn't deliver one of my items and then when i called to complain they said they could redeliver it in 15 minutes - it turned up 40 minutes later. We had already finished eating by this point and i had to argue with the manager to get the item refunded. The manager seemed to prefer to argue, and to lose a customer, rather than refund £2 - which is pretty shocking in my opinion. Good food. Terrible customer experience.