Terrazzo del Giardino in Stoke-on-Trent

Great brunch eaten here. Lovely atmosphere and friendly staff. Super coffee and will go again.

THIS IS NOT THE CAFEIT'S THE FORMAL ITALIAN RESTAURANTApologies for the capitals, people are leaving reviews for the canteen style café that is situated to the front and side of Terrazzo del Giardino.Terrazzo del Giardino is a formal Italian restaurant set within the garden centre and it's a fabulous little restaurant with a great menu, great food and great service. You don't normally need to book a table during the week but it's sensible to do so at the weekend. It's family friendly and a favourite in my house.

It took 2 and a half hours to get 2 courses. The food was very nice but the service was appalling. We waited over half hour before we even had our drinks. My wife had to send her wine back because it had gone off. The serving staff did not return to ask if we wanted more drinks. The staff were very polite and pleasent but they could not keep up with only a few tables. It was a real shame because the food was exceptional but the poor service has put us off returning.

Last time I went it was shut no explanations before that it was shut all over covid. It needs consistency now so if management can't manage get a team who can.

Disapointing to be honest. It's canteen- quality food at resteraunt prices. I visited with a friend and the surroundings are lovely, the waiting team very friendly and efficient but the food itself needs to be better. I won't come again now. Tried it twice and both times disappointed. The first time I complained and it was dealt with efficiently. The soup today came with bog-standard sliced bread (a nice fresh roll would be better) and my quiche was not good. A big wedge but it was a like dry egg omellete on pastry. No cheese. Not a quiche in my eyes. The flat white was also bland/milky. Sorry trentham, but I really think you need to step up to the mark. It's a lovely place to visit but I don't recommend the food. (we ate in the cafe to the left/overlooking the gardens. Have had pizza and meals on the other side before, and that was much better)

Went for lunch and it was very nice I had the crispy chicken and olive potatoes, also had a couple of cocktails also really nice, will definitely be going back

Was so busy when we went and really struggled to get a table. It then took more than 20 mins for 5 hot drinks and 3 cakes to get to us once we had ordered because they were so busy. What I will say is the staff were brilliant and run off their feet but very polite and full of smiles and very apologetic for the wait. The drinks and cake were also lovely once we for them.

Very busy because of the makers market but better now you wait to be seated and served at the table. Quiche was lovely and service was quick. Will revisit at a quieter time.

Best bacon & brie ever had & waitresses lovely. Only 4* as seating is uncomfortable. The wicker chairs have sunk in with wear & could hardly stand up after an hour. Some cushion pads would solve it.

Firstly the good things...... Food quality and choice is excellent, risotto was fab! Vegetarian and flesh option. Price was reasonable, although wine was typically restaurant expensive. Area overlooking the gardens could not be faulted!Now things to improve...... Waiting time was excessively long and had to ask several tones why. Allowed us all to have a good chat though!Came to an agreeable resolution with the manager over timing issue though and will definitely be back to this establishment.