Papa John's in Stratford-on-Avon

Ordered last week food arrived 2 hours after ordered only half the order delivered driver had to go back for rest. Spent over £70 and pizza was cold. . Manager unwilling to do anything and told us to complain to head office. We did and no response. Seems to be going downhill and not likely to order again from them.

We decided to treat ourselves to a pizza tonight from Papa Johns... and now wish we hadn't bothered.We placed the order at 7PM and the food didn't arrive until gone 8, which is fair enough, its the weekend.What was not OK was that the food was cold and upon inspection both the garlic bread sticks and the pizzas were over cooked and rock solid.According to Papa Johns website, you can old raise concerns with your food by calling the store; which we did.The manager at the store was beyond useless. He firstly told us that because it was the weekend we should expect the quality of the food to be worse than a weekday as they were busier. He argued that there was no way the food could be over cooked, even though we have ordered from Papa Johns before and the quality was far better than this, and the food wasn't rock solid. He then admitted that he was at fault and told us that he would give us some extra toppings on our pizza next time we ordered.This is a pathetic display from a well-known household brand. In future, we recommend going to Dominoes. We certainly will be.

Should have taken a photo but threw it in the bin. Probably made it look better.Worse pizza I’ve ever eaten . Never ordering from here again.

I cannot believe that a delivery pizza place is shut at 11 o'clock, on a Saturday night!!DO they not like making money, for goodness sake!!

Just ordered a XXL Mexican pizza on offer for £9.99 for pick up, and I had it before, this time it was awful, it was more like cheese and tomato with few green peppers, if you have an offer, make sure you serve the same food as normal pizza

Ordered from here and they shut an hour early…. So I rang them and they wanted me to go round the back of the store to collect my pizza so I had to get my partner to go round the back as I wasn’t…. I’m a young women anything could of happened. So he went round the back got our pizza and they told him they had mopped the floor so they locked the door! And to top it off the pizza was cold!! Will not be returning to this store!!

First time ordering with them. Cheese garlic bread and another one with bacon, both chewy, tasteless and overcooked. The pizza was the same...

Poor service. Appalling staff. STAY AWAY if you want to eat as not only will they not deliver but they will keep your money a blame a third party Placed! Placed an order through a delivery app, advised it would arrive within 1 hour, had to chase the order when over an hour had passed and no food had arrived. Advised it would arrive within 50 minutes and again no food....asked the app to refund the order and they confirmed that Papa John's was not willing to refund the money. I called Papa John's directly and after being placed on hold while they ran around trying to work out what was happening... their answer was 'if you are happy to wait we will cook it now, throw in a few free sides and get it to you in 30 minutes!!! What a JOKE

Very rude and arrogant manager, ordered and picked up 4 pizzas. 2 vegetarian and 2 chicken. The shop mixed up the pizzas and put in wrong boxes. Therefore the veg eaters ended up taking the chicken ones and bit into the pizza before realising they were chicken ones. When calling the shop the manager argued for half an hour that it was our fault for not realising. He said he didnt care if the call was recorded. No apology just argued he was lucky that this was not a situation where someone had an allergy.

We ordered a pizza through just eat from this place and we were at a hotel and and made them aware how the main entrance to the hotel isn’t open and for them to use diverted route, they should’ve or could’ve called us before hand to see what the route is instead they sent the driver and then he got lost and then called us. Our food is already 90 minutes late but when I called him he goes WE had to pay an extra £3 because his driver is lost. Anyway because by then we are starving cos we ordered at 1pm and it is now 2.44pm!! We agreed to pay that amount to get out food!! This place hasn’t got good customer service at all!! Very poor service !! I wouldn’t order from here anymore. Over 2-3 hours late!!!!