Masala Indian Restaurant & Take Away in Telford and Wrekin

Great food usually but the lad on the phone who takes the orders is difficult/rude and follows up every line with is that it. He also expected me to read his mind and give him the order listed in a way only known to him. Seems to be new management.Update, food is back to being great and someone else is on the phone now. all good!

Last minute booking fitted us in and got us served and away in time for our son to go to work as we asked. Lovely food friendly staff

First time we’ve had a delivery from Masala. We were very impressed by the knowledge of the gentleman we spoke to on the phone about the ingredients in dishes (I have a chilli allergy) and the food tasted fresh and delicious. Will definitely use them again

This is under new management so any bad reviews need to be cast aside..... I have in search of a good curry since my wife and I moved back to the Staffs, Shropshire area and at last we have found one the were great and very helpful, and the food was eye wateringly awesome not loads of wet sauce just fantastic flavours and well cooked meat.I think a visit once a week is going to be a norm.If you appreciate great curry with that gastro type touch to your food then go its great.

Good service and nice food. I enjoyed my North Indian garlic chilli chicken!

I'm not one for complaining and going to this much effort but the service I received from masala was very very disappointing. Food was late by 45mins, food was delivered cold finally to top it all off we found a hair in the food. I Rang them regarding the poor service and was told to ring tomorrow as the managers not here. Rang again on the Monday, again no manager. Rang on the thrusday and spoke to the manager himself Mr Mai (appolise is spelt in correct) told him about the poor service and that we had a photo of the hair in the food. Only to be told, thats very unusual, and that we had put the hair there on purpose. Not even a sorry, couldn't even offer me 50% off the next order. Will never use masala again.

Been using this indian for years and had excellent takeaways all through lockdown until last week, a meal was missed from our order so my daughter had to travel from shifnal to collect this(second journey). Tonight, although I asked for the order to be checked when I arrived to collect it and was assured it had been, 'again items were missing and very poor food. If this is new management please get the basics right. Looking for a new indian restaurant

Had food from here last night, the food was amazing, the best Indian locally. The delivery was spot on also, food arrived at the stated time. Definitely using the Masala again, beautiful food.

First of all, i feel sorry to have to write this review for an indian ive used for over 8 months. Ive been ordering my indian now every week for neatly a year from Masala and 99% of the time they have been spot on with no issues.It arrived promptly as always and wasn’t what i had ordered, (this is the second time in 3 weeks they had the order wrong), however they have always been quick to react and sorted straight away.I rang them up and on this occasion they were unable to exchange because the driver was "on other deliveries".They asked me if I could come and collect because of this, I said no because my car wasn't at home. The rude guy on reception refused to refund the money unless i came in, and then also refused to exchange it unless i came in, even though i had ordered it and agreed for delivery. The guy on reception 'Mr Meir' was clearly a young, arrogant, rude individual who told me because of the argument I was ‘barred from ordering food’ and to "never call ever again" and i was "not welcome" too step foot in there again. I then replied and explained that it wasn't good enough and his attitude stinks and told them i would inconveniently find a way to get there. I got a friend to drop me off outside the premises as requested.I went in and asked if this was a 'Mr.Meir' on reception and he said yes, to which i said to him if you continue using attitude like that to customers you will have none left and you one day you will speak like that to the wrong person. He then ran out the back like a wimp & the manager then came out and was apologetic, seemed like a genuine guy and clearly was rushed off his feet trying his best to do well. I feel sorry for owners who have to employ young immature lads to deal face to face with customers with attitude's as poor as his. The owner exchanged the food and gave me a refund, very good service, but my whole experience ruined by one young lad who represents them and needs a serious learning curve of good customer service.5* for the food as always, 1* for the attitude of said individual. My family and friends have always ordered here, and won't be after this. I hope your young immature lad on reception is proud to lose you custom. I wish you the very best for the future.2* in total for rectifying the issue and refunding.

Ordered for a delivery on a Friday night. After an hour and a half I called up to ask for an update. They said the driver couldn't find us and obviously couldn't be bothered to call to ask for directions. So we never received our order. Veey, very poor service and won't be using or recommending to anyone.