McDonald's in Telford and Wrekin

The worst McDonald's I've ever visited, and I've been to many in the last 35 years. I ordered a take out at the counter. One cheeseburger and small fries. Half an hour later I was still waiting. I had stood next to the collection counter, so I know my order number had not been called. I complained and asked for a refund. No apology! All I got were excuses( and my refund). The staff run around like headless chickens. It's disorganized and appalling. They actually forgot my order. It was never called and never made. I phoned McDonald's HQ and complained.If McDonald's are so disorganized that they can miss an order, I doubt very much the hygiene and food safety basics are up to scratch either 👎👎👎.If I were you, I'd walk 20 steps further and go to KFC next door.

We have Noticed over the last 12 months or more that McDonald's has become one of the slowest fast food restaurants. You have to wait for sometime 30 minutes in your car at the Drive-thru. On one time they lost our order and we had to wait another minutes. It's Really gone downhill.

Very slow service. Waited a good 40 minutes for food. Drinks were flat. No ice cream machine working. Majority of staff were walking about aimlessly chatting.

While my partner was in hospital I thought I’d go out for a ‘quick maccies’ Ordered on the app and still Waited 45 mins in store, asked for my money back and left as I needed to get back to the hospital.Horrible environment with customers arguing with staff. Seemed very disorganised as all staff were busy but nothing seemed to get done. Since the 45 minutes I stood there only 1 customer got served. “Fast food”

What happened to fast food 2 adult meals and 1 child's through drive through and 40 minutes wait. It's faster to order online with no reason. they must do online orders before customers waiting I will no be returning after this

Slowest drive through service I've ever experienced. No apologies or explanation for the slow service. When the employee serving the food said 'alright?' to my partner, and he replied 'not really, remember when it was fast food?', she responded with 'don't come again, then'. Disgusting! When my partner asked for her name, she covered her name badge and slammed the window closed on him. Outrageous. Some staff training in customer service desperately needed! I don't know your name, but I remember your tattoos and we will be taking this further!

Painfully slow 'fast food' drive through. Veggie wrap menu listed item ordered was 'not on the computer' so put through as special request. Car park full of people waiting. Not the first time I've waited longer than is acceptable.

This particular McDonald's is a bit of a hit and miss, sometimes it's great and sometimes it's absolutely awful, especially in the evenings, I have a few photos which I think I'll be emailing the HR department based on what I've seen.Also the manager Jason? Absolutely disgraceful the way he talks to his staff/customers.

We are over the moon with the service. Not only the food I got from them was always as I wished it to be but also, when we visited them on the bikes, and the little one fell over they vere very caring and professional towards my daughter and she felt physically and mentally much better after the visit. Thanks to a quick reaction of the staff and the attendance of the qualified personell on site we could continue our bike ride with a smile, after having a quick snack there and a lot of care and attention from Marcus and the staff. Thanks M & M for yesterday, you have allowed us to enjoy Bike 4 Life to the fullest!

McDonald's restaurants are generally quite good and food is quite tasty, however more often than not the fries are often cold and limp with no crunch at all. I understand fries do not get sold immediately so can go limp or cold over time, but a quick re-dip in the oil every 10 minutes would bring their heat and crisp back. My only other negative with many McDonald's restaurants is traffic management to their stores. As the restaurant is very popular (especially on weekends) traffic can queue for several hundred meters often blocking up nearby main roads or access to other stores, especially on retail parks. I think McDonald's should have staff monitor this and move on traffic waiting to enter the drive-through that are blocking entrances and roads to other areas.