Millwright Arms in Warwick

Not even worth one star! We booked The Black Pug to celebrate our dogs 5th birthday on Sunday 20th February and were looking forward to our visit, after previously visiting The Royal Pug within the same chain on a number of occasions. When we arrived in what looked like a very dismal set up compared to the photos we'd seen online, the man on the front desk seemed to take a few minutes on his laptop finding our booking before pointing us to a squashed little table, between two other parties who were already there, just past the bar area. My partner had rung the day before to book our table and specifically asked for a low table due to having our dog with us. Low it was, but it wasn't at all suitable for us to squeeze into this table and feel relaxed with our dog. When we questioned this, he then offered us a high table - the one thing we had specifically asked not to have. He then went off into another room for a few minutes and came back to tell us they had actually accidently given our table to another 'Chris Allen' - the same name as my partners - who came in slightly earlier. It seemed very coincidental that another 'Chris Allen' was in the same restaurant, on the same day, within the same hour we we there. If it was true and there were two bookings under the same name, there was no explanation as to why he hadn't asked for more information from the 'other Chris' to check he was seating that party at the correct table. Why didn't he ask for a phone number to distinguish the bookings? Why didn't he ask if that was the 'Chris' who had the dog with them? All he said was 'I hold my hands up it was our mistake' but there was no offer of any resolution. He could have offered us a free drink at the bar whilst we waited for our original table or a better table, but he didn't do anything except continue to offer us the squashed little table we'd walked into, in what looked more like a drinkers bar area, than a family-friendly restaurant. It seemed the actual 'nicer' seating area was elsewhere within the building, where our table had been given away. This was supposed to be a special occasion and we had travelled over to Warwick specifically for this experience at The Black Pug, but they completely ruined the start of it. We were not prepared to take the table they offered as it would not have been the relaxing experience we'd hoped for so we left and found somewhere much nicer who actually had staff that seemed to care about their customers and make a fuss of their dogs. It's safe to say we would never want to return to The Black Pug and unfortunately it's also put us off using any of the other pug restaurants under this same chain too. If you want somewhere relaxing and dog friendly for a special occasion, I'd avoid The Black Pug at all costs. Zero customer care, zero customer service and incompetent staff. What a shame!

WOW amazing food fantastic service in beautiful surroundings… Sunday dinner is the best and you must have the cookie dough pudding … can’t wait to return ❤️❤️❤️❤️

Friendly, smallish local pub. Lots of covered outdoor seating. Food looked good. Extras eg chips very small for price. But delicious.

Free parking, 0% Heineken on tap as well as glass, lots of outdoors seating, good ambiance and decent menu with 2for1 offers throughout the week on different dishes. (Try the halloumi fries.)Service is hit and miss depending on whose there, but usually friendly and helpful, just tad slow.

What a place! We visited the area for work. Stumbled upon this pub and had the most amazing evening. We received some of the best service we have experienced. You can see the team there just enjoy being there. We selected a few small plates to try off of the menu and we were genuinely shocked. Everything was cooked to perfection and just tasted exactly how you would want it. If you are in the area visit this place. You will not be dissapointed. As a side note even the othe guests were nice. Well done the black Pug! I don't know guy who served us name but he had a tremendous moustache.

Stopped on way past last night and loved set it so much we came back for breakfast this morning!Really friendly staff, fab location and setting (probably one of the biggest beer gardens I've ever seen, with plenty of under cover seating and an outside bar), drinks on point and both meals were terrific.Thoroughly recommend 👍

The beer garden is wonderful, staff nice and friendly, perfect place for a drink on a sunny day. They have a food menu but there is also a small greek food van with awesome food. I have tried the calamari and they were delicious. Highly recommended.

Got recommended to visit here by a work colleague and it was definitely a good shout the people working here were very friendly and joyful, the food was definitely upto scratch. The only bad thing was the beer selection but that’s a given seems as the place has just opened back up but that was explained when we arrived

Take care on your final receipt. They can overcharge you as they want and if they want! Moreover, if you are not a local and they don't know you and order drinks and food, they will ask your bank card to stay with them at the till. Like a guarantee. Of course, at the end we discovered we have been overcharged with a couple of additional drinks. After a tasty dinner we remained with a bitter taste. Shame, shame, shame!

Great place to visit on a sunny day! Large garden area with tables spaced out appropriately to make you feel comfortable/safe.Having seen the size of the Yorkshire puddings we decided to have a Sunday roast. Non meat option was a mushroom and cashew nut wellington - delicious. Staff were friendly and customer service was excellent. Would recommend a visit.