Hotel Chocolat in Worcester

Amazing coffee! My local place to go. Fantastic staff

I was there 30mins before closure and was denied entry because they decided to close early

Friendly service, good food and drink.

Great products, clean store and friendly staff. Love the fact they have a cafe in store to showcase the products you can buy in cosy surroundings. The hot chocolate tastes amazing and you can tell the quality of the ingredients. Might become a regular stop for me.

What is all the fuss about? The chocolate tastes cheep and leaves a strange taste. Looks good and the packaging is clever, the product needs a rethink.

Oh my goodness my daughter took me out for lunch and on the way back to the car park we called in and had a hot chocolate absolutely lovely

Having tried their ice cream the other day, I can safely say it was one of the most horrible tasting things I've had in my whole life. My husband and I couldn't decide if it was off, or just simply a dreadful tasting product which none of the owners or staff ever tried, because if they have, they would know it should not be served for human consumption. After being served, the thing started melting all over the place well under a minute, therefore also strongly suspect it has already gone bad. But even so, it wasn't just an off-tasting product, the taste was out of this world, and not in a good sense. This was the worst way I could've spent £6.50 for two ice cream cones, which after a huge disappointment to our taste buds, ended up in the bin.

As I got to this beautifully located branch the customer service advisor, a young lady (fairly slim, well presented) upon setting one foot into the store without greeting any of us who walked in, barked instructions of following social distancing and gave me a piercing look of her being uncomfortable.I wasn't even welcomed in or asked any basically standard polite questions.Safe to say I turned around and walked out without even being offered an opportunity to look around.If you're Asian or black, think twice about visiting

Lovely treat. The hot chocolate was divine. Very pleased dairy free milk and chocolate was available but the Christmas specials were definitely a winner. Friendly, informative staff who brought around tasting samples as we sipped away at hot chocolates. Would recommend as a treat.

Hot chocolate was amazing and I must admit that I do love their chocolate!