Papa John's in Worcester

Regularly buy pizza from this store, yes, sometimes they don’t get the delivery times correct, however they always communicate and go above and beyond to rectify their mistake. Tania and store manager have been great at making sure we were satisfied with our late delivery. Great pizza and now very good service!

Shocking place order for collection at 7 still had to wait 10 minutes told them my name 3 times and still gave me the wrong order. Even the delivery guy said to a customer I wouldn't eat here and I can see why its only 3 stars.

Very disappointing pizza soggy base no flavour vegan pizza was disappointing definitely had better and was expensive despite discount shall not order again

Waited 2 hours for delivery, rang once after waiting an hour and was told that it will be delivered in 30 minutes - it wasn’t. So I rang again after another hour and asked why they accepted my order 2 hours ago if they were going to take so long and was told “I’ll just cancel your order what do you want me to do.”. I said no, as we had already waited 2 hours. Food finally arrived 2 hours and 10 minutes later, soggy and barely lukewarm, they forgot the sauces that we paid extra for and our drinks. Will not be ordering again and the man I spoke to on the phone needs to learn some manners and go through training again. Delivery driver was polite though.

My pizza arrived barely warm and got cold very quickly once I opened the box to eat it, there was almost no cheese on about a third of the pizza ( the photo below is how it looked on arrival ) . I live between two places, both have a Papa John's nearby but this store has gone down so much in quality of the food in the last few months that I'm considering not ordering from here again. I know its not every store so will continue to order from my other one when near there but this is really disappointing after being a regular for nearly 2 years now.

We had a xxl pizza, chicken bites and cauliflower bites. OK pizza was quite tasty but soft bottom. Not over generous on toppings and ok quality. Chicken bites only 7 so not worth the money at all. As for the cauliflower, these had clearly gone off as when you bit in, awful stench. We all tried one and spat out. Really let papa John's down. Food was ready on time and hot. Polite and welcoming staff.Would only return if given voucher...

Order came 45 minutes late and when it arrived it was cold. They did ring ahead and say there was a delay but I presumed it would come at least warm.

My partner and I enjoy the vegan pizza range from Papa John's. When they get the order correct, the pizza is great price and great taste. The issue is they don't half the time. After complaining due to incorrect toppings being put on our pizzas, i was told i'd get a refund in 3-5 days. 2 weeks later and no refund has been given. If they had told me the topping i wanted was unavailable then fine, but instead they left my pizza plain.Very risky ordering from this Papa Johns - potentially good pizza, but not always what you actually order.

Delivered two pizzas stone cold with half the toppings on. Ordered hot peri chicken sides and regular ones came. Ordered a large sauce and didn’t come. Phoned up to complain and lady said we can get 50% off next order. Just called for our discount and the manager named Ben calling me ‘mate’ said that he can’t offer 50% now as it can’t be done on the system.Absolutely disgusting. Go to Dominoes or Pizza Hut. Better than dealing with these liars.

The food is ok, but the service is terrible. When the tracking feature had said our order had been delivered 15 minutes ago, I called the shop to make sure the driver wasnt lost. The man I spoke to was completely unphased and extremely rude to me, not offering any apology and speaking over me to ask for my order number before I'd even finished asking the question. I used to work here and clearly it's the same rubbish management it has always been... If you want an overpriced pizza, at least Domino's are polite.