The Dalesway in Bradford

Unpleasant staff, very direct and unwelcoming. Arrived at the play area for kids with a 9 year old and a 2 year old and couldn't play together because of height restrictions. Never been an issue anywhere else. However, whilst I supervised my daughter a group of kids came along and were pushy and definitely the same age as my older child but nothing was said. Staff shouted across the play area to tell us of the rules. Just very restrictive and rude. Food ok, nothing special. Won't be coming again.

The chefs at the carvery where touching the food without gloves and eating at the same time. The service was slow and our condiments arrived during deserts. The food tasted like it had been sitting in the kitchen for a while and overall wasn’t very nice. The next time we went, the service was quicker but the food was still poor. There was a lot of noice from small children running about.

Breakfast buffet, good selection of croissants, crumpets, bagels, toast, yogurt, cereals along with a choice of a freshly cooked hot breakfast (vegetarian options available) if you want.Unlimited tea and coffee too and a choice of coffees and teas (including fruit and herbal teas) not just a standard coffee sachet or teabag.

Was 4 star sadly had to change to 3. The last few times I've been in, the kitchen has been overwhelmed despite the place not being very full. It was a 2 hour wait yesterday and the chips were over cooked. Which I don't like moaning to staff, the majority were clearly trying their best to keep things smooth. It's a shame because its been somewhere I've gone since being young myself and visiting brewster bear 🐻

Went for breakfast, £9.99 for a adult unlimited cooked breakfast which includes unlimited cooked breakfast items, a unlimited continental breakfast selection and unlimited hot drinksEach adult breakfast came with a free kids meal so offered great value.The continental selection had juices, cereal, toast, crumpets, bagels, pain au chocolate, croissant, yoghurts and muffins. You can pick and choose what you'd like from the counter.For the cooked breakfast you place an order with the server, with a choice of sausage, bacon, black pudding, hash browns, beans, mushroom and fried egg, poached egg or scrambled egg.All the food was of a good standard and we had no complaints.Toilet was clean and the staff were friendly and helpful.

Went out for a family meal. Food and used tissues on the floor, tables looked grubby. Toilets blocked. We were told that some items on the menu we're not available. Waited well over an hour for food even though it wasn't particularly busy. Customers who came in after us, served before us. When food arrived, one of the meals was cold. Sour cream served with scampi instead of tartar sauce ( only a minor issue in the scheme of things, but it gives an idea of the general experience). We complained, which is not something we usually do, and we're given an apology and full refund. Very disappointing though

We came tonight and honestly it’ll be the last time we go. Was told about the wait of 45 mins which we didn’t mind as two of us work in restaurants and understand fully what we wasn’t happy about was the very little food they did have again working in a restaurant we understand that there is supplier issues but being handed a sheet that states that some food is limited then trying to order said food to be told it’s now not available isn’t great. Having to go to the bar and order your food and drinks again isn’t great customer service. Being a fussy eater I ordered the chicken ‘strips’ because that’s what they are but I received them and they were burnt, the bbq dip had a layer/film on the top of them indicating they’d been sat for some time under a hot light or hot hold, still the waitress brought them out and worse the “chef” allowed them to be sent out. The burger a friend ordered was missing coleslaw and other bits. We also waited much more than 45 mins as I know we ordered at 19:19 and didn’t receive any food until one and a half hours later which is ridiculous to say the least, it wasn’t busy. After asking for my chicken to be replaced as it was inedible we waited a further 30 something mins and still no sign of the replacement which at this point the other three members had eaten their meals we decided to ask for a refund for the chicken and left. No one came over to inform us why we were waiting longer than the 45 mins or how long we would be waiting after that point. The manager seemed unbothered and didn’t apologies. We could over hear another table complaining about the wait and again the manager just gave reasons like covid being the problem at hand yet the kitchen was full of chefs, the bar full of waiters and not that many customers so I’m really at a loss of why covid was to blame especially when seeing the other reviews. This is the second time we’ve had poor service, burnt food and limited menu choice as we came for a celebration before Christmas and again we left unhappy but thought we would book a table tonight to give the place a second chance as it could have been a one off but I can see now that it wasn’t and it’s a shambles.

50 minute wait for food, even though it was almost empty, steak was burnt, knives hidden under food, staff acted like it was a social center, and 5 of them were playing with their hair whilst supposed to be working and the lack of hygiene was appalling. No one staff member said please, thank you hello, or goodbye. Disgusting, from start to finish. Never going again. Spoilt what was a birthday celebration.

Staff seemed pleasant enough, unfortunately there wasn't much on the menu that was available.We we're handed a menu with all the items that we're not available, probably around 12 dishes that you couldn't order.Was quite disappointing after a 3 hour drive in to the area, however these things happen especially under current circumstances, we were just glad there was rooms available at the adjoining Premier Inn.Breakfast on the other hand, all items were served and we really enjoyed it.Staff in the AM we're also very pleasant.

Here is the description and then what we got for £7.50, LOADED NACHOS I think not. It got taken straight back, we're not the sort to complaints but felt we had no choice. We got a refund. I'll let you you decide this one.