Dewan in Leeds

Customer service skills are amazing. They are accommodating to all your needs and wants specially when it came to my dietary requirements. The food was lush soft and tasty and crunchy will lots of flavour. Thank you so much for taking care of us.

Really lovely atmosphere, the food was amazing, enjoyed by all and the kids enjoyed to.

Ordered online through their website. Order was completely wrong on arri al. Rang the restaurant, after speaking to 3 people their attitude was basically its my fault the order is incorrect because I didn't check the food when it arrived. I couldn't as I have covid and had to send my child to the door to collect the order, but shouldn't have to check anyway as the onus is on the restaurant to provide the correct food as ordered. The manager then tried to say the food sent was correct but they had changed the menu and so substituted kofta for kebabs, without saying anything to the customer about the substitution, and that only the burger was missing. But that was not true as the 2 starters ordered which were stuffed vine leaves and babaganoush had turned up as chicken wings and humus. Also my older son is gluten free and can't eat a kebab in bread of any kind. The website said nothing about any sort of bread with anything I ordered other than the missing burger, which was intentional (older son and I don't eat bread). The only thing correct in the order was halloumi which was clap cold and squeaked against my other son's teeth when he ate it. He asked me to try it, it was disgusting. I asked for a refund but was told they wouldn't give one as we'd had the order (of £42 spent the only thing correct was the vile cold halloumi). After a long argument with the manager I threatened trading standards and was offered a replacement for some of the order and to keep the incorrect items. I would at this point have preferred a full refund. They could have had the incorrect delivery back in full minus two halloumi sticks but they refused to even consider giving a refund. I conceded as the only choice they gave was stick with the same order or be given 3 replacement items. They sent the burger, which my younger son said was OK but nothing special, with fries which he said were soggy. The only decent thing about the whole experience was that my son said the delivery driver was more polite than most. I CERTAINLY will NEVER order from them again. Food was incorrect, late, unappetising and cold, and the customer service was absolutely chronic. Pic of incorrect starters that arrived versus what was ordered. Plus one main with the plainest most boring rice ever seen floating around in a giant takeaway tin. I was quite excited when I saw the size of the box, but very disappointed once I looked inside. I might have felt differently had it reflected what i ordered, or the description on the website been accurate, or had the 3 members of staff been ready to accept their mistake and be more helpful. Avoid avoid avoid.

I loved it! Just really tasty and fantastic ambience too. We started by struggling to choose between the hot and cold starter platters. So the waiter offered to combine the best of both for us! A great start. The mains were also to die for. I wolfed it down. I had an apple tea to finish and as my partner decided not to have anything they offered a turkish black tea on the house. We will have to back for the puddings which looked gorgeous. Great food, great setting, great service! Will be back 😊

Do not get fooled by the positive comments posted by their own staff and friends! we experienced a terrible customer service, been waiting for 15min just to get the menu, had to go to reception after another 15 min to let them now we are ready to order! Then the Starter didn't arrive after another 15 minutes! I went to reception again to ask about it, rude staff claimed we hadn't ordered any starter, yet the food itself wasn't even prepared while we were the only customers in the restaurant! They didn't even serve us a glass of water or a soup in nearly 45 mins, waiting time for Nothing. We left the place immediately and will never go back there.

This place is a gem! A diamond in the rough. I have visited a few times now and absolutely love it. The food, the atmosphere, the staff and the price.The food is always cooked perfectly and everything I have tasted so far has been delicious. Staff are always pleasant and very helpful suggesting the right foods when you are unsure.Will definitely be visiting a lot more in the future

good customer service .qulity food and deliciouse . reasonable price. the best kurdish resturant in leeds .nice black tee at the end.defently will be back .

I highly recommend Dewan, plenty of seats inside and outside, beautiful atmosphere when you walk in, delicious food and reasonable prices.

Only half the food came, the staff were really rude. They told us we didn’t order all the food we did, so we asked to see the receipt and they agreed which actually did order it. They argued with us. Vile staff, vile place and average food. The place was freezing. The staff didn’t understand our orders. Never coming here again. If you do risk coming, check it’s quiet they can’t cope with a lot of customers.

Been to Dewan a few times now and it’s a nice place serving Middle Eastern cuisine. Plenty of seating inside and outside. The decor inside is lovely, however the tables inside have a slant and it’s a little awkward when eating. You’ll know what I mean once if you go down. Family friendly restaurant. Wasn’t that busy for a Saturday night. The waiting staff were friendly, however the kitchen staff seem a little obnoxious. Spoke enough English to have a little conversation with me but started getting a little funny when asked a simple question. The wait time isn’t long for the food either. To the food itself, not the most flavoursome compared to others I have tried in the area but still worth a visit. If you like meaty, rich food come down to this place.