KFC in Rotherham

Best KFC in the area. Staff always do their best for us, rarely have mistakes or issues. Is dependably good chicken.

Would have given 5 stars, but Pepsi was flat and still using plastic sporks, other places use wooden forks now.

Says closes at 11pm on google but doors locked at 10pm make your mind up and put proper times online

Poor customer service, Stupid people working here. Dont go DON'T. every time they wrong order served me, even this time my order gave someone else and saying they gave me and fhey recognised me. Finally seen cctv footage and proved wrong. Then not bothering to apologise.

Very poor layout for drive through! Traffic coming from the north has to do U-turn to join queue, which itself is on the road to the customer car park!Was doing click and collect but it took ages to be able to give my order number and even longer to collect my food.Very disappointed.

Went in get food and I don’t normally go to kfc, asked politely what do they do staff member proceeded to talk rudely. She then tossed the straws at me instead of handing them to me and when i asked can I have the food in a bag she replied “ You asked to eat in” even though when ordering my food I wasn’t asked. She was rude and dismissive the whole time I was ordering. Terrible customer service from her.

Visited the drive through twice and both times I couldn't fully understand the person speaking on the intercom .Costing more for something that I went in for .bad communication and it doesn't say what you have ordered or the price until you get to the till window.Not be useing again and I would not recommend

Took 3 grandkids for the first and last time ordered 2 chicken popcorn and chips milk shake? We dont do milkshakes icecream?we dont do ice cream 1 latte for me ? We dont do hot drinks ?? No wonder it was empty back to McDonalds

I have not really ventured inside but from occasions that I had it could have benefitted from better cleanliness in general in the public spaces and tables etc. Screens to order are hit and miss and one didn't work and was confirmed by a staff it hadn't worked a while after watching me fight with it. I do enjoy their food and never had an issue so far with it always piping hot and correct orders. Plentiful too. I'd happily continue to go but hope they up their cleanliness standards inside fix any faulty order machines and regular clean them due to how many hands use them. Toilets could also do with better regular cleans. And also small improvements on customer service skills.

Only really used the drive through at this location. Speed of service is very hit and miss. Sometimes it's a good speed but unfortunately quiet a lot of the time it does seem quiet slow. Staff are friendly. If service was quicker it'd get 5 stars.